You can reach our customer care team at info@bellanomi.com or call us at +1 423-464-6417 for assistance with orders, product inquiries, or any other concerns.

We allow up to 48 hours after placing your order to request changes. If your order has already shipped, we cannot make modifications.

You can cancel your order within 24 hours without fees. If your order has already shipped, you will be responsible for return shipping costs. To request a cancellation, email info@bellanomi.com.

TikTok may cancel orders due to payment failures or stock shortages. You can place a new order with a different color selection or order directly from our website. For any concerns, email info@bellanomi.com.

Bellanomi now ships to the U.S., Canada, Mexico, the Caribbean Islands, Europe, Saudi Arabia, UAE, Turkey, Qatar, Australia, and New Zealand. We are also considering expanding to additional countries in Asia based on customer demand. International shipping is currently available exclusively on our website, with Amazon international shipping coming soon.

Free shipping is provided for orders over $75, while a flat rate of $5.99 USD applies to orders under that threshold.

Orders are typically fulfilled within two to four business days (Monday–Friday) before being shipped. This does not include weekends or holidays. Once shipped, you will receive a tracking email with delivery estimates.

If you entered the wrong shipping address, contact us immediately at info@bellanomi.com or call +1 423-464-6417. We may be able to update your address before the order ships.

● Check all possible delivery locations, including your mailbox, porch, garage, or back door. 

● Sometimes, couriers mark packages as delivered once they reach the nearest post office. Allow up to three business days for final delivery. 

● If your package still hasn’t arrived, contact info@bellanomi.com.

If your package shows no tracking updates for 5 business days, please contact info@bellanomi.com. We will open an investigation with the carrier and offer a replacement or refund if the package is confirmed lost.

We work hard with our supplier to restock your favorite colors as quickly as possible. You can sign up for our newsletter on our website to receive notifications about product launches and other special promotions or email info@bellanomi.com to inquire about upcoming availability.

If you receive a damaged item, discover that something is missing from your shipment, or if a purchased item does not match your expectations, please contact us within 48 hours of receipt at info@bellanomi.com. Keep the tag, box, and packaging that the item came in.

Due to the nature of personal care items, we do not accept returns on used products. If your item is unused and in its original packaging, please contact info@bellanomi.com within 48 hours of delivery for return approval. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. 

Please provide a picture of the damaged or incorrect item along with the packing slip and email it to info@bellanomi.com. We’ll process a replacement as soon as possible.

Since our sponges are handmade, slight variations may occur. Please share an image of the issue by emailing info@bellanomi.com, and we’ll address it with our production team.

The regular African Net Sponge has more knots for deeper exfoliation, while the sensitive version has fewer knots and larger holes for a gentler cleanse. Both effectively remove dead skin cells, but the sensitive version is better suited for delicate skin.

1. Prepare a pot of hot water and add white vinegar. 

2. Soak the sponge for about 3 minutes. 

3. Remove and place it in the washer. 

4. Add detergent and run a speed wash cycle on high heat. 

5. Once washed, hang the sponge to dry. 

Repeat this deep clean every two months. 

● Rinse thoroughly after each use and hang to dry in a ventilated area.

● Machine wash every 1–2 months with towels or other bathroom essentials.

● Avoid fabric softeners, as they may affect the sponge’s texture.

Yes! The sponge may feel stiff when new but will soften and stretch up to 45 inches with regular use. 

This design allows for better stretching, making it easier to reach areas like your back. The sponge is meant to remain flat for optimal use.

With proper care, it can last up to five years—much longer than a loofah! For best exfoliation with regular use, we recommend switching out your net sponge every 18–24 months.

Unlike loofahs, the African Net Sponge has a mesh design that dries quickly, reducing bacteria buildup. It also provides superior exfoliation because of the knots within the mesh. It’s durable, it can last for up to 2 years.

Yes! Our bundle sets, including gift sets and net sponge bundles, provide savings compared to purchasing items individually. Be sure to subscribe to our newsletter and follow us on TikTok and Instagram for other exclusive discounts and promotions.

Yes! Our African Black Soap contains only two natural ingredients—palm oil and palm ash—making it gentle yet effective. It’s free of synthetic fragrances and great for acne and oily skin.

Shea Butter — Best for spot-treating dry patches, irritation, burns, or bug bites. It soothes and softens targeted areas. 

Moisture-Rich Body Cream — A daily all-over moisturizer that hydrates dry skin, repairs the skin barrier, and soothes inflammation. 

Discoloration Body Balm — Specifically designed to target discoloration on the body caused by eczema flare-ups and inflammation, helping to even skin tone and restore clarity. 

When to use: 

Shea Butter: On dry, irritated spots 

Moisture-Rich Body Cream: Daily, all over 

Discoloration Body Balm: On areas with dark spots or discoloration