I placed an order 2 weeks ago and haven't received any updates on the shipment. I received an email from Bellanomi stating my order was fulfilled and shipped on 11/27. This email also included a USPS tracking number; however, the tracking status has remained the same stating that a label was created and USPS hasn't received the item from the seller. I emailed and filled out the contact form on the Bellanomi website last week but still haven't received any updates. I understand there may be delays due to the holiday season; however, I would expect to receive some type of update especially since I have already paid for the items. I've ordered sponges from Bellanomi before via TikTok and didn't have any issues. But I am regretting ordering from the website since there is no way to cancel or request a refund due to no shipment activity. I've recommended this company to friends but now I'm second guessing due to this experience.
PICK YOUR BUNDLE 4PCS African Exfoliating Net Sponge for SENSITIVE SKIN
I’m so happy with my purchase! I love the shade lilac and when I saw it was back I didn’t hesitate to order 3, this is my second time ordering from this company and I’m super satisfied with my African net sponges, it’s all we use in this household now.